ORDERING FROM MAGIC REFERRAL PROGRAM ONLINE STORE

What is a pre-order?

A pre-order is an order you place prior to the official release date of a product. This option is often available for limited editions. The pre-order is placed by entering all your details, similarly to a direct order, but you will not be charged immediately. Your payment method will be debited only a few days prior to shipment or digital delivery. You will receive a reminder email before you are charged and may modify your payment information accordingly.

What is the difference between a pre-order and a pre-purchase?

A pre-order is an order you place for a product which will be released and shipped at a later date, but for which you will not be charged until a few days before shipment. The pre-order may be cancelled before the product is shipped to you.

A pre-purchase is a pre-order for which you will be charged immediately upon placing your order.

I did not receive an email confirming my order. What can I do?

First, please verify the email did not come through as spam. If not, please contact us, providing us with all your purchase details so we may verify your purchase status and send a confirmation email back over to you. The customer support can be reached at the following address: support@wizardofthecoast.zendesk.com

How do I contact customer support?

For any questions relevant to the ordering process, please contact customer support at the following address: support@wizardofthecoast.zendesk.com

I would like to cancel my order. How can I proceed?

You can ask to cancel your order at the following email address: support@wizardofthecoast.zendesk.com. Note, if you have already unlocked your activation key, no refund will be possible as stated in our terms of sales.

Scalefast appears on my account statement. Shouldn't I be billed by Magic: Referral program?

No. Scalefast is a trusted Wizards of The Coast LLC' partner and the authorised merchant for the products available in this online store.

Where can I find my order ID?

Your order ID can be found in your order’s confirmation email from no-reply@secretlair.wizards.com, once you completed your purchase.

The page keeps telling me my purchase is pending

Whilst usually immediate, your order can sometimes take up to 4 hours to be processed. Beyond 4 hours, please try making the purchase a second time. If you are using a payment method that directs you to an external website (such as PayPal), you will be redirected to the store, after filling in your billing details. This procedure will confirm your purchase, and may take up to 60 seconds. To avoid purchasing failures, please do not click on the back/refresh button or close the payment window before this process is complete.